Refund & Returns Policy

Eligibility for Returns

We accept returns under the following conditions:

• The item is unused and in original condition

• Returned within 14 days of delivery

• Packaging and tags are intact

Custom or personalized items cannot be returned unless defective.

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2. Non‑Returnable Items

• Earrings (for hygiene reasons)

• Items marked “Last Pieces” or “Special Offer” 

• Gift cards

• Custom-made jewellery

3. Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds are issued to the original payment method within 5–10 business days.

Shipping costs are non‑refundable.

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4. Exchanges

We only replace items if they arrive damaged or defective.
For exchanges, contact us before sending the item back.

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5. Return Shipping

You are responsible for return shipping costs unless the item arrived damaged.

Please contact us at:
📩 idea.onlineshopcy@gmail.com

for return instructions.